If a verification dialog appears, click Enable to verify the change.Under Storage, click the Set retention period for messages and files in Zoom's cloud toggle to enable or disable it.In the navigation menu, click Account Management then Account Settings.Sign in to the Zoom web portal as an account owner or admin.How to enable or disable message archiving Note: If a user switched from a free account to a paid account, account owners and admins can only access chat history from the time that the user became a paid account. Zoom mobile app for Android or iOS: Global minimum version or higher. ![]() Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher.Advanced chat encryption disabled. If enabled, there are limitations to the chat history tool.Pro, Business, Education, or Enterprise account.Prerequisites for viewing stored chat messages How to view and download stored messages.How to enable or disable group messaging archiving. ![]()
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